Customer service

General shipping rates and timeframes

Unless it is specified otherwise on a product detail page, products are made-to-order. Generally, these products take 5-9 days to process and then an additional 3-10 days to ship, depending on the shipping destination location. Estimated processing and shipping times are found with the product detail pages, within the checkout process and within order email updates. Most products ship worldwide for free.

Magnets & pins: Domestic USA shipping is free. International shipping is $10. Orders are usually processed in one business day and then delivered via USPS in about 3-5 business days after. These estimates are sooner if expedited shipping is requested.

All orders are send with tracking numbers which can be found within the order shipment email notification and within the online order details page.

Changing & canceling orders

For Merchandise: Please check the status of your order online. If the status of your order appears as ‘shipped,’ we are unable to add to, change or cancel your order. If your order has not yet been shipped or processed, you may contact us and we will assist you if changes or order cancellation is possible. In some cases, it might be possible to update some limited order shipment details if they have not yet started the packaging and shipping process. Please contact us with your change request details and we will get back to you with more information.

For Custom Items: Orders for Custom Items are Final once an order’s status moves from to ‘processing’ (or any other status after). Each order for Custom Items is made-to-order. Once an order is placed and processing of a Custom Item has started, the Custom Item details are final and cannot be changed. In some cases, it might be possible to update some limited order shipment details if they have not yet started the packaging and shipping process. Please contact us with your change request details and we will get back to you with more information.

Returns & refunds

Custom Items may not be returned for and sort of credit. If your Custom Item order arrives damaged or incomplete and you notify us with confirmation of the problem within 10 business days after your receipt of your order, we’ll promptly replace the defective item or provide the missing item. Some pre-made order items can be returned, with approval, if requested within 14 days of receiving the item(s). If a pre-made order item is correctly returned and all reported issues are confirmed, a refund will be issued within 14 days of confirmation. Refunds may not include shipping costs. For more information concerning returns or refunds, please contact us.


For additional information, please read our Terms of use.